Refund policy

01 The 6 hour warranty

Every account is covered for 6 hours after delivery. If the token does not log in, message us in Discord with your order ID before the window closes and you get a replacement of equivalent value, or your money back if we have nothing equivalent in stock.

A broken account is almost always a typo in the token or a client that needs restarting. Try that first, then open the ticket — we would rather fix it than refund it.

02 What is not covered

Changing the email or password, sharing the token with someone else, or losing it because the account got banned for something you did in-game.

Tickets opened after the 6 hour window, and orders where the buyer paid with a stolen payment method.

03 Buyer remorse

Online access credentials cannot be “returned” — there is no way to prove they were not used or copied. Orders are therefore final once the token has been delivered, unless the warranty applies.

If you bought the wrong tier by accident and the order has not been delivered yet, tell us immediately and we will swap or cancel it.

04 Stock running out after payment

Rare tiers sell out within minutes. If the account you paid for is gone before delivery, we will offer you the closest tier, a store credit, or a full refund — whichever you prefer. This is the one case where you always get a full refund with no questions.

05 How refunds are paid

Card payments go back to the same card. Crypto payments are returned as store balance, or to a wallet address you provide, at the rate the original payment settled at.

Refunds are issued within 24 hours of the claim being approved, usually sooner.

06 Chargebacks

Contact support before disputing a payment. A chargeback freezes the whole process and blocks your email from ordering again. If we cannot reach a resolution with you, we will refund you directly instead.